Authorised Samsung Service Center - Abm Enterprises

This service center is a mess. I paid ₹500 in advance so they could order a part. They first ordered the wrong part. Then they said they reordered it. After that it was just excuse after excuse. Different dates every time. Nobody picked up the phone. Zero updates. Because of their delay I had to leave the city for work. And now they’re refusing to refund the ₹500 even though nothing was repaired and no part was installed. The most ridiculous part is that Samsung support shows my case as “completed”. That is simply not true. I never signed anything and nothing was fixed. They wasted my time. They kept my money. And they acted like it was somehow my problem. This place is unprofessional and careless. I would not trust them with any repair.

The service experience here was excellent, with detailed explanations and a friendly manner. I brought my phone in for a battery replacement on Saturday, and it was ready to be picked up on Monday. The cost estimate was accurate and informative, and they offered free delivery, which was very helpful.

Subject: Complaint Regarding Poor Service and Miscommunication at Service Centre Dear I am very disappointed with the behaviour and service provided by your staff. I had submitted my Samsung Galaxy M16 with a stuck display at your service centre. Initially, your team informed me that they would check whether it was a software issue and, if so, they would update the software. Later, I received a call stating that the issue was with the display panel. I mentioned that my phone is still under warranty and requested them to check accordingly. However, I was told that due to some minor scratches on the panel, the company would not approve the warranty. After this, I contacted another authorised service centre, and they informed me over the phone that the phone had water damage. To confirm, I took my phone to a local repair shop, where the technician replaced the display and confirmed that there was no water damage and that the software had not been updated by your service team. This clearly shows negligence and incorrect information provided by your staff. I request you to kindly look into this matter and take appropriate action.

The screen replacement service at the Samsung Ambassador service center was very satisfactory. The team of technicians worked quickly and professionally, completing the repair within the promised timeframe. Furthermore, the pick-up and delivery service was very helpful and convenient for customers, making the entire repair process more efficient and convenient. Translated by Google·See original (Indonesian)

Very good service i am very happy my phone got completed on same day superb service i like the way they serve us